Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Billing & Renewal (2) Questions about billing, invoices, and renewing your account.	Email (8) Email & Email account set up support questions.	Pre-Sales Questions (8) Pre-sales question about ordering, our services and policies.
Web Hosting (3) Questions about DNS settings, FTP and cPanel

Most Popular Articles

IMAP vs POP Email
IMAP allows you to read emails as they appear on the hosting server. Any changes you make (delete, reply, forward, move) are seen by anyone else...
Views: 137

99.9% Uptime Guarantee
If your shared server has a physical downtime that is not within the 99.9% uptime you may receive one month of credit on your account. Approval of...
Views: 135

Configuring Apple Mail on iPhone
Watch our online step by step video tutorial with instructions for setting up Apple Mail on your iPhone to receive your email messages. Click here...
Views: 133

30-Day Money Back Guarantee
Each of Sprout Web Hosting's managed shared servers carry a 30 day unconditional money back guarantee on them. If you are not completely satisfied...
Views: 133

Are you able to receive emails but cannot send?
If you aren't able to send emails this usually means one thing... your Internet Service Provider (ISP) is most likely blocking you from using...
Views: 133